Shipping policy
SHIPPING POLICY
OVERVIEW
Thank you for shopping with SOLLO. The following policy outlines our shipping procedures, delivery timeframes, and related terms. Please read carefully before placing your order.
ORDER PROCESSING
All orders are processed within [X–X business days] of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly extended. You will receive a confirmation email once your order has been placed, and a second notification when your order has shipped.
If we are unable to fulfill your order due to stock availability or other circumstances, we will notify you promptly and issue a full refund where applicable.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges are calculated at checkout based on your order weight, dimensions, and delivery destination.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [X–X business days] | [Price or "Free over $X"] |
| Expedited Shipping | [X–X business days] | [Price] |
| Overnight Shipping | [1 business day] | [Price] |
| International Shipping | [X–X business days] | [Price] |
Delivery estimates begin from the date of shipment, not the date of purchase.
FREE SHIPPING
We offer free standard shipping on all domestic orders over $[X]. This offer applies to eligible items only and will be reflected automatically at checkout.
SHIPMENT TRACKING
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to become active. You can track your order directly through the carrier's website or via the link provided in your shipping confirmation.
If you have not received tracking information within [X business days] of your order confirmation, please contact us at dashaunrw21@gmail.com.
DOMESTIC SHIPPING
We currently ship to all 50 U.S. states, including Alaska and Hawaii. Delivery times may vary for remote locations. P.O. Boxes and APO/FPO addresses are accepted for standard shipping only.
INTERNATIONAL SHIPPING
We ship to select international destinations. International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in our shipping rates.
SOLLO is not responsible for delays caused by customs processing or local postal services. Delivery timeframes for international orders are estimates only and may vary.
If you are unsure whether we ship to your country, please contact us before placing your order.
SHIPPING CARRIERS
We partner with the following carriers to deliver your orders:
- UPS
- FedEx
- USPS
- DHL (international orders)
Carrier selection is based on your location and chosen shipping method. We reserve the right to substitute carriers of equal or greater service level when necessary.
DELIVERY ISSUES
Lost or Stolen Packages
SOLLO is not responsible for packages confirmed as delivered by the carrier. If your tracking information shows a delivery but you have not received your package, please first check with neighbors, building management, or your local post office. If the issue persists, contact us within [X days] of the delivery confirmation date and we will work with you to resolve the matter.
Damaged in Transit
If your order arrives damaged, please contact us immediately at dashaunrw21@gmail.com with your order number and photos of the damaged item(s) and packaging. We will assess the situation and arrange a replacement or refund where appropriate.
Incorrect Address
Please ensure your shipping address is accurate at the time of checkout. SOLLO is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at dashaunrw21@gmail.com — we will make every effort to update your address before shipment, but cannot guarantee changes once an order has been processed.
DELAYS
Delivery timeframes are estimates only and are not guaranteed. SOLLO is not liable for delays caused by carrier disruptions, weather events, customs processing, or any other circumstances beyond our control. We appreciate your patience and will always do our best to keep you informed.
CONTACT US
For any shipping-related questions or concerns, please reach out to us at:
[INSERT TRADING NAME]
dashaunrw21@gmail.com
This policy is subject to change without notice. Please review it periodically for updates.