Refund policy
Return Policy
Return Window
We offer a 30-day return window. To initiate a return, you must submit your request within 30 days of receiving your item.
Eligibility Requirements
To qualify for a return, items must meet the following conditions:
- In the same condition as received — unworn, unused, and with all original tags attached
- In original packaging
- Accompanied by a valid receipt or proof of purchase
How to Initiate a Return
To begin the return process, please contact us at dashaunrw21@gmail.com. Once your return is approved, we will provide a prepaid return shipping label along with detailed instructions for returning your item.
Please note: Items returned without prior authorization will not be accepted.
Damages & Incorrect Items
We ask that you inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, please contact us immediately so we can assess the issue and work toward a resolution.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are unsure whether your item qualifies, please don't hesitate to reach out.
Exchanges
We recommend returning your original item and placing a new order once the return has been accepted. This is the most efficient way to receive the correct item.
European Union — 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason, without justification. All standard return conditions apply: items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.
If more than 15 business days have elapsed since your refund was approved and you have not received it, please contact us at dashaunrw21@gmail.com.